Frequently Asked Questions
How To Order
Payment
Delivery
Packing
About Us Product Gallery Q&A Contact Us
q & adelivery
Delivery

How long does it take to process an order?

How will my order be shipped?

How long will it take to arrive once order is dispatched?

How to return an item?
How long does it take to process an order?
We make every effort to ship your order as quickly as possible. Please allow up to 14 business days for delivery of stock items. For made-to-order, the production time is about 35 – 45 days upon receiving full payment/deposit and order, the time may also affected by peak season.
How will my order be shipped?
We can dispatch your order by the following methods :

Air Mail /Sea Mail : For small order under US$ 5,000
Courier UPS / DHL : For all volume of order
Air Freightage : Suitable for volume minimum 100Kg
Sea Freightage : Suitable for volume minimum 1 cubic meter (About 3000pcs non-stretched 20 x 24" / 50 x 60cm painting)
Please provide detail contact information for quote on the shipping rates.
How long will it take to arrive once order is dispatched?
Air mail : 1- 2 weeks
Surface mail : 2-3 months
Courier : 2 days – 1 week
Air Freight : within 1 week
Sea Freight : around 1 month
ups DHL fedex
** all above timeline does not include the time for custom clearance and is for reference only.

** Recipients are responsible for any applicable customs duties or taxes in that country, which are collected by the carrier upon delivery. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
How to return an item?
Your satisfaction is our goal. Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase as the result of our error or manufacturing defect, please inform us within 5 days of receipt for return or exchange.
  • The item returned must be in its original packaging in salable condition.
  • If your merchandise arrives damaged, please contact us immediately with supporting photo for fast processing.
  • Shipping charges are not refundable.
Customers are responsible for return shipping charges. For your protection, we suggest you return merchandise via UPS or insured air post to:

              United Asia Art Co
              P.O. Box 74155
              Kowloon Central Post Office
              Hong Kong